gemalto customer service number

gemalto customer service number
October 28, 2020

All rights reserved. Fingerprint Sites. “But we no longer need to get in line with IT to wait for an available resource when we want to make changes—we can make most of these ourselves. ServiceNow’s type-ahead functions were supplemented by Acorio’s approach to include categorization and graphic icons representing common search categories for faster navigation; “Special handling” instructions enabled other departments to intuitively help support staff quickly identify and address special situations, enhancing the customer experience while reducing the internal spend cycle. Banking & Payment We help more than 3,000 financial institutions secure their banking and payment services. If you disable this cookie, we will not be able to save your preferences. As a result, Gemalto standardized both its service model and how the firm applies its support entitlements. Within just one month, the platform processed 44,000 emails, 800+ customer registration requests – as well as opening 7,176 support cases opened via phone, web, and email. Integration with Jira allowed Gemalto to link support cases to the company’s internal products database, allowing them to better track potential defects. Agency Login Become an Agency. This means that every time you visit this website you will need to enable or disable cookies again. Phone Registration and Customer Service: 1.888.439.2512 Gemalto Cogent If you are not sure how to register or have questions regarding rejections or results, contact the agency or employer who … Accounting & Billing Questions After initial consideration of various CSM options, Gemalto realized that a cloud-based SaaS platform would provide greater long-term value. Online Application Edit Application Application Status Application Receipt Perform Payment. Working with Acorio throughout the implementation, Gemalto was able to integrate their new CSM with a number of crucial on-premise applications: In just ten months from RFP to rollout, the implementation was complete, and customers seeking service were pleased to see a modern, Gemalto-branded portal for fast navigation and rapid insight into case progress. A few modest configuration changes by Acorio resulted in the new revenue drivers via relevant push notifications, knowledge-base articles (on upgrade benefits, for example) and promotional materials for Gemalto products. “We needed to improve the service experience for previous SafeNet customers,” says Steve Walsh, Gemalto’s Vice President of Client Services, “while welcoming new Gemalto customers onto our service platform.”. Contact Links New Mexico Department of Health In addition to fulfilling immediate CSM duties, ServiceNow’s ability to connect Support to other departments accelerates the communication loop, opening new opportunities. Overview FAQs Applicant Registration User Guide. APSSales@gemalto.com . Arizona Applicant Processing Services. Internal ServiceNow administrators can now make changes to the support platform on their own, without requiring web developer assistance. © Copyright 2019 Acorio. Thales delivers multiple payment methods for digital and physical transactions. Learn more about how Acorio’s Customer Service Management Practice leverages ServiceNow to transform customer experiences with our new Insight Report, Customer-Driven Experiences: Use ServiceNow to Power Customer Service Transformation. TSH L1 SUPPORT EUROPE LATAM. Further, the implementation exposed the entirety of SafeNet’s product database, opening easy access to 16 million asset records for more than 66,000 product models. Main Number: Regional Numbers Digital Payment Banking Payment Services : Regional Numbers Authentication and Encryption Vormetric and payShield: Regional Numbers Software Monetization/Sentinel: International +1-410-931-7520. Applicants. When Gemalto, a global cyber security firm headquartered in France, acquired the U.S. security company SafeNet, the parent firm used the merger as an opportunity to review the U.S. company’s customer service management (CSM) platform. PBS & BPS LATAM. Even with standardized upgrades, ServiceNow offered a flexible platform to support Gemalto’s growing needs and scale. Please be aware Gemalto performs system maintenance every 3rd Saturday of the month, service may not be available during this time. In addition to providing a modern, intuitive portal, the self-service portal allows customers to access answers and relevant information for themselves. Fingerprint Site Training & Info. Contact us for any of the following: To schedule training (fingerprint sites only) To update fingerprint site information/hours on the website. Worse, the old CSM had been custom built on top of Seibel; any change, no matter how small, required the attention of a web developer. We are using cookies to give you the best experience on our website. by Connor McWilliams on October 23rd, 2020. Agencies. Finally, Acorio’s data model reorganization made the Gemalto support team more self-sufficient. On the back-end, Gemalto’s support team had no easy way of accessing customer entitlement records, forcing them to give free support regardless of service status. Join the Acorio mailing list and get updates delivered directly to your inbox. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The new ServiceNow CSM platform went live in March, 2017. We’re very pleased with the CSM’s ability to solve problems and excited about the future ServiceNow enhancements that will further improve the customer experience.”. Based on customers’ product searches, the portal also displays relevant knowledge articles and related products in parallel, encouraging customers to consider product upgrades and potential cross-sells. Find the documentation to support your product, from installation and configuration to administration, usage, reporting, and more. Integration with Gemalto’s file download system (FDS), leveraging a modern, self-service portal, allowed customers to navigate, and download the files they needed within the CSM online interface very quickly. A newly-organized data model (encouraged by Acorio as a ServiceNow best practice), made knowledge-base articles, previously held in a separate Inquira system, available on the CSM site for simple self-help. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Learn more about how Acorio’s Customer Service Management Practice leverages ServiceNow to transform customer experiences with our new Insight Report, Customer-Driven Experiences: Use ServiceNow to Power Customer Service Transformation. Applicants. (You can find out more about which cookies we are using or switch them off in your browser settings.). Leveraging the full power of the ServiceNow platform actually created opportunities to produce additional revenue – a boon Gemalto hadn’t originally foreseen. Toll free : +33 800 730 610 Alternate: +33 4 42 36 30 50 . By clicking accept, you agree to our updated privacy policy. Customers have an effortless engagement model, while Gemalto is able to resolve cases at lightspeed through integrations and automation of processes that were previously manual. For information about becoming a fingerprint site. Each product family had its own support site, creating inconsistent service experiences for end users. In particular, the company could benefit from routine upgrades that kept pace with emerging technology without having to reinvest in new rounds of coding. By integrating with Oracle EBS, support staff got easy access to every customer’s licensing and entitlement agreements, eliminating costly free service giveaways to customers not paying for support, as well as opening the door for service upgrades. Thorough customer surveys provided feedback for meaningful improvement, including: making the service desk easier and more rewarding to use; modernizing the interface; and giving end users more direct access to the information and downloads they needed (e.g., drivers, manuals). For Gemalto, bringing service management to customer support erased the boundaries between product families. fp.inquiries@gemalto.com. Fingerprint Sites What To Bring. “I have a small team of just three people,” Walsh notes. Equally important was the ability to replace a time-consuming manual return process with an automated workflow that dramatically reduced resolution times. Help. This website uses cookies so that we can provide you with the best user experience possible.

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