third party consultancy fees, software and equipment, and incremental internal manpower cost. Singapore is not unique in this movement. “If we don’t get security right, we won’t have a business. To attract this talent, agencies have had to innovate their talent norms and practices. From the engineering and hardware standpoints, the product was built on standard design and software development practices. An “incredible amount of effort” goes into ensuring that any service that is released is secure, he says. It is now commonplace to see specialist roles, such as product design, product management, software engineering, data analytics, and cybersecurity in government organizations. 3 "Few governments have had their leaders align themselves with digital efforts as closely and visibly as Singapore’s.". Other government initiatives include the launch of an unified QR code payment system or implementing legislation and infrastructure for autonomous vehicles (AVs), placing it at the forefront of countries developing the AVs industry. Released in 2017, Parking.sg aimed to reduce the use of paper-based parking coupons in public parking lots. We conclude the article by outlining further insights on how governments can scale design capabilities beyond disparate initiatives. As part of the Research, Innovation and Enterprise 2020 Plan, the Singapore government is providing strong support to companies in innovation activities, including translating research into … For example, from November 2017 to January 2018, the Singapore Ministry of Health convened its first-ever Citizens’ Jury, a panel of 76 people ranging from people with diabetes to doctors to caregivers to professionals. Donald Low, Behavioural Economics and Policy Design: Examples from Singapore, Singapore: World Scientific Publishing, 2011. It will be no mean feat to re-engineer government. Examples include the United Kingdom’s Government Digital Service and US Digital Service. Called “Our Singapore Conversations,” the exercise inspired several key national policy initiatives. Discover inspiring tools, resources and policies curated for your needs. But beyond revamping public services, there is great potential for government to leverage on cloud to bolster the digital economy. collaboration with select social media and trusted analytics partners Get the latest news on how to grow your business - delivered straight to your inbox. Organizing the delivery of services around a citizen’s journey, rather than fitting their delivery to existing processes, requires extensive interagency collaboration beyond functional silos. Until we resolve the issues, subscribers need not log in to access ST Digital articles. For example, bringing a baby into the world requires parents to interact with multiple organizations—such as medical service providers, financial institutions, social benefit agencies, and birth registration departments—in a short period of time.
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